Marianne – Data Entry Virtual Assistant

About Me

CategoryData Entry & Web Research

✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
Hours wanted: Full-Time
Internet Speed (Mbps): 27.26 Down Mbps / 45.27 Up Mbps (speed test submitted)
English Level: Very Good English (self-rated)
Tools & Software: CRM Systems, Microsoft Excel, Word, Outlook, Email, and ChatGPT

Profile Summary

I have over 6 years of BPO customer service experience supporting U.S.-based customers, including Amazon Retail and T-Mobile accounts. I have handled orders, refunds, billing, payments, account concerns, and customer inquiries, while using CRM systems and Microsoft Word, Excel, and Outlook. I’m skilled in customer service, communication, problem-solving, documentation, time management, and multitasking. I’m a reliable, punctual, responsible, and detail-oriented employee who follows instructions, adapts to change, works well independently and with a team, and is always eager to learn new tools and processes.

Education

University of San Agustin

Jun 1993 – Apr 1997

Experience

Customer Service Associate

Concentrix Philippines

Sep 2022 – Jun 2026

• Provided customer support through phone interactions.
• Assisted customers with orders, refunds, account inquiries, and productrelated concerns.
• Resolved an average of 50+ customer inquiries daily while maintaining a 95% satisfaction rating.
• Accurately documented customer interactions using CRM systems.
• Met key performance indicators, including response time, quality, and customer satisfaction.
• Worked independently while maintaining productivity in a fast-paced environment