About Me

• Hours wanted: Open to Either
• English Level: Fluent English (self-rated)

Profile Summary

I have over 7 years of experience in customer service, technical support, customer operations, account management, and team leadership. I’m skilled in troubleshooting, handling customer concerns and escalations, project coordination, appointment scheduling, training, and team support. I’ve worked with tools such as CRM systems, Salesforce, Jira, Talkdesk, scheduling platforms, Microsoft and Google tools, and social media platforms. I’m reliable, punctual, responsible, and organized. I follow instructions carefully, take ownership of my work, communicate professionally, and always make sure tasks are completed accurately and on time. I’m also eager to learn new tools and processes, adaptable to change, and willing to go the extra mile to support my team and deliver a good experience for customers.