About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience
– I have over 15 years of experience in BPO operations and business operations.
– I’ve managed teams, handled client accounts, and worked closely with employees to improve performance.
– My work has included managing daily operations, coaching leaders and employees, handling client concerns, and making sure teams meet their goals.
– I’ve also worked on staffing, workforce planning, training, and process improvement.

What I’m Good At
– Managing people and daily operations
– Solving problems and finding practical solutions
– Coaching and developing employees
– Managing client relationships
– Tracking KPIs and using data to improve performance
– Improving processes and making work more efficient
– Learning and adapting to new tools and processes

Tools I Use
– Google Sheets and Google Forms
– Looker Studio
– Microsoft Office
– Talkdesk
– 3CX
– NICE
– Focalscope
– CRM, workforce management, and reporting tools

What Makes Me a Good Employee
– I’m dependable and take my responsibilities seriously.
– I make it a point to be on time and prepared for work.
– When I’m given instructions, I listen and make sure I understand what is expected of me.
– I’m always willing to learn, especially when I’m introduced to something new.
– I take feedback positively and use it to improve.
– If I commit to something, I make sure I follow through.
– I’m comfortable working on my own, but I also know how to work well with a team.