About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I have over 14 years of professional experience spanning customer service in BPO, e-commerce and dropshipping virtual assistance, email management, and AI data quality assurance — roles included serving as Customer Service Representative at Qualfon Philippines Inc., Dropshipping VA for an Israel-based client, Email Management VA with The Schoolyard Snacks, E-Commerce Customer Support VA at Kreyol Essence, and Product Annotator Quality Analyst at Moon Valley, where I handled customer inquiries, Shopify refunds and replacements, product page creation, image editing, team coordination, Gorgias support management, and data accuracy verification for AI training. I am skilled in data entry, record keeping, written and verbal communication, detail-oriented and accurate work, quick adaptation to new systems, research, independent task management, customer inquiry handling, order processing, basic inventory oversight, and resolving issues to maintain high satisfaction. The tools I use include Google Workspace, Microsoft Office 365, Trello, Notion, Slack, Microsoft Teams, Zoom, Calendly, Canva, ChatGPT, Claude, Shopify, Gorgias, Shipbob, and social platforms such as Facebook, Instagram, LinkedIn, and TikTok. Beyond my experience, I am consistently dependable and punctual, follow instructions carefully and thoroughly, pick up new processes and technology rapidly, approach every task with a positive, willing attitude, and always strive to deliver my best work while supporting team and company goals.