About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I work as a customer service representative for more than 3 years and appointment setter for less than a year in a call center company here in Davao City. In those time that I have been working as a customer service representative, I learned to use tools such as CRM, salesforce, expresspay, and opus. Recently, I have been able to upscale and passed an assessment in readymode Academy and used in outbound calling. One of my key strengths is being a good listener. I make sure to fully understand what others are saying before responding, which helps me build trust and ensures that I address the real issue. Alongside that, I’m strong at problem solving. I analyze situations carefully, consider different perspectives, and then propose practical solutions. These skills allow me to work effectively with colleagues, resolve challenges quickly, and contribute to achieving team goals. I believe that discipline is one great Discipline is one of the traits that makes me a good employer. I set clear standards and follow through consistently, which helps create a structured and reliable work environment. By being disciplined myself, I model accountability and encourage my co-worker to stay focused, meet deadlines, and maintain high-quality work. This balance of consistency and fairness ensures that goals are achieved.