About Me

• Hours wanted: Full-Time
• Internet Speed (Mbps): 50 mbps (speed test submitted)
• English Level: Fluent English (self-rated)
• Tools & Software: Tools & Software I Use: - Microsoft Office – Word, Excel, PowerPoint - CRM and customer support platforms - Helpdesk and ticketing systems - Email and communication platforms - Google Workspace – Gmail, Google Docs, Google Sheets - Zoom and Google Meet - ChatGPT and other AI tools for research, writing, summarizing, and improving productivity - Internet and web-based business applications

Profile Summary

I have over 5 years of BPO experience in customer service and client support. I have handled inbound and outbound calls, customer concerns, sales support, appointment setting, and lead generation. I’m familiar with CRM systems, helpdesk tools, Microsoft Office, email platforms, and other business software. I’m good at communicating with customers, understanding their needs, resolving concerns, handling difficult situations professionally, and staying organized while managing multiple tasks. I’m also a fast learner and can adapt quickly to new tools and processes. I’m reliable, responsible, detail-oriented, coachable, and committed to doing quality work. I take initiative, follow instructions carefully, communicate clearly, and make sure my tasks are completed accurately and on time.