About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I have around 5 years of customer service experience handling chat, email, and voice support, including experience supporting freight drivers and transportation-related operations. I’ve handled customer concerns, appointment and schedule coordination, issue resolution, outbound calls, and follow-ups. I’ve also worked with dispatch-related tasks, including tracking vehicles, managing trip timelines, and handling last-minute schedule changes. I’m familiar with tools such as Salesforce, Zendesk, and PureCloud.

I’m good at communicating clearly, solving customer concerns, staying organized, multitasking, and adapting quickly to different situations. I’m especially strong at handling difficult customers calmly, following through on tasks, and making sure issues are properly resolved rather than simply passed along.

I’m reliable, accountable, adaptable, and proactive. I take ownership of my responsibilities, communicate well with teammates and customers, and remain calm under pressure. I’m also a fast learner and someone who can work independently while still being a dependable team player.