• Supported Enablement Managers throughout the client onboarding lifecycle, from initial
preparation and readiness checks through post-onboarding support and handover.
• Maintained accurate client and project records across HubSpot CRM, Monday.com,
and Emapta’s internal client management system.
• Coordinated client access readiness, lodged job requests, tracked dependencies and
deadlines, and followed up on outstanding actions with internal teams.
• Monitored onboarding progress, prepared status updates, and escalated risks or delays
to keep implementation milestones on schedule.
• Prepared invoices and supporting documentation

• Guided new sellers through onboarding and product-listing setup for Kroger, B&Q, and
Superdrug, serving as their primary point of contact through go-live.
• Tracked client support activity and behavioral reporting, flagging issues early for team
review and resolution.
• Maintained accurate records, followed up on pending requirements, and worked
effectively within structured, deadline-driven processes.

• Delivered technical support for QuickBooks Enterprise, including payroll
related troubleshooting and clear, step-by-step guidance.
• Resolved client issues accurately and professionally while working within service-level
expectations.