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Mae General Virtual Assistant
- Philippines
About Me
- Hours wanted: Full-Time
- Internet Speed (Mbps): 500 mbps (speed test submitted)
- English Level: Fluent English (self-rated)
- Tools & Software: Quickbooks, Salesforce, SmartAdvocate, ReadyMode Inc. ChatGPT, Gemini, Canva
Profile Summary
I worked nine years as a customer service and technical support subject matter expert for a call center, handling phone support. Additionally, I worked as a virtual assistant for five years at a US law firm, where I served as the team leader for data entry analysts. I am a modest, creative, and productive employee, and I am willing to help for the company’s success.
Education
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Bachelor of Arts in Mass Communication at La Salle University
Jun 2004 – Mar 2008
Experience
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Team Leader | Data Entry Analyst
Oct 2021 – Jun 2026As a team leader, I managed and supervised the team and monitored daily productivity and service quality. And as a data entry analyst, I, together with the team entered and maintained accurate customer and business data. Ensured data quality by identifying and correcting errors.
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Subject Matter Expert
May 2012 – Dec 2020Assisted agents in resolving complex customer and technical issues. Monitored team performance and ensured quality standards were met. Worked closely with supervisors to improve team performance.
