About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I have almost 6 years of experience in customer service and support roles. I worked as a Chat Customer Support representative for a dating site account, where I assisted customers with account concerns and provided support through chat using Zendesk. I also worked as a Customer Service Representative handling financial and ticketing accounts, where I assisted customers through phone and email using Avaya. I was also promoted to Team Leader for the Viagogo account, where I helped support the team and ensure quality customer service. I also have experience as an IT Support/Technician, which helped me develop strong technical and troubleshooting skills.

I am good at communicating with customers, resolving concerns, multitasking, and staying organized. I can work independently or as part of a team, and I am comfortable learning new tools and processes. I am also good at handling difficult situations calmly and finding practical solutions to customer concerns.

I am responsible, reliable, patient, and willing to learn. I take my work seriously and make sure tasks are completed accurately and on time. I am adaptable, have good time management, and can work well under pressure. I also value teamwork, professionalism, and providing good service to customers.