About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

I have 5 years and 8 months of experience as Customer Service and Technical Support, handling inquiries, troubleshooting and retention. I have an extensive experience handling inbound, outbound and email support. I am experienced working with CRM tools such as Zendesk and Salesforce. Throughout my career, I have handled 3 accounts and different roles such as Technical Support and Retention Specialist. My work ethic is built on being reliable, detail oriented and accountable. I always make sure to complete my task on time and accurately, follow processes and stay focus even under pressure.