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Jemimah Customer Service Virtual Assistant

Customer Service & Chat Support
  • Philippines

About Me

CategoryCustomer Service & Chat Support
  • Hours wanted: Full-Time
  • English Level: Fluent English (self-rated)

Profile Summary

Strong relationship-building, influencing, sales, and customer service skills.
• Exceptionally organized with a great ability to multitask and balance priorities.
• Proven ability to meet tight deadlines for multiple simultaneous projects and perform well under pressure.
• Above average computer skills with proficiency in digital productivity, project tracking, and communication tools.
• Ability to work independently with minimal supervision and collaboratively within team environments.

WORK EXPERIENCE
Office Supervisor / Purchasing Head
SOLIDACE CONSTRUCTION &
DEVELOPMENT CORP.
• Spearheads material procurement, purchasing timelines, and strategic
sourcing for key construction projects.
• Manages comprehensive vendor accreditations, including coordinating
official submissions (By-Laws, ITR, permits) to corporate entities.
• Facilitates crucial project documentation, including Performance Bonds,
Surety Bonds, and Contractor’s All Risk Insurance (CARI) for local
government and private infrastructure developments.
• Directs administrative workflows and collaborates closely with engineering
teams and operations managers.
Admin Staff
ACEUM Technologies Inc.
• Managed general administrative operations, data management, and digital
workflow support.
Customer Service Representative
Qualfon Dumaguete
• Delivered high-quality customer care, handled real-time troubleshooting, and
optimized client satisfaction scores.
Customer Service Representative
SPI Dumaguete – CRM
• Resolved inbound customer inquiries, managed relationship tracking
systems, and preserved client service levels.
Email Specialist
SPI Dumaguete – Content
• Drafted and structured clear, professional content and communications while
resolving tier-1 inquiries via email.
Outbound Specialist
Teleconnect Services Inc.
• Conducted strategic outreach, business development campaigns, and client
relational management.