About Me

• ✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
• Hours wanted: Full-Time
• Internet Speed (Mbps): 81 Mbps/ 77.1Mbps (speed test submitted)
• English Level: Very Good English (self-rated)
• Tools & Software: Microsoft WordMicrosoft ExcelMicrosoft OutlookGoogle DocsGoogle SheetsGoogle GmailSproutTrelloGoogle Data Studio (GDS)ServiceNow (SNOW) Canva Zoom
• Video Introduction: Watch my video introduction

Profile Summary

## Professional Profile## Work Experience

* E-commerce & Fraud Support: Managed orders, resolved disputes, and blocked fraudulent transactions.
* Franchisee Care Associate: Supported global hotel clients with reservation systems and tech issues.
* Tech Support Representative: Solved connectivity errors and handled customer billing queues.

## Core Skills

* Multilingual Communication: Native-level support in English, Japanese, and Tagalog.
* E-commerce Operations: Expert in order tracking, fraud detection, and ticket management.
* Remote Management: Highly disciplined in handling independent workflows across global time zones.

## Tools Used

* CRM & Ticketing: ServiceNow, GDS, and advanced CRM platforms.
* Productivity: Google Workspace, Microsoft Excel, and Trello.
* Design & Marketing: Canva and Sprout.

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## Core Employee Traits

* Always Dependable: I take complete ownership of my remote duties so operations run flawlessly without constant oversight.
* Strictly Punctual: I value company time, ensuring I am online early and fully prepared for every shift.
* Highly Trainable: I absorb new workflows quickly and adapt to new software platforms with minimal supervision.
* Process-Driven: I follow instructions precisely to eliminate errors in data entry and transaction security.

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## Responses to Your Questions

1. What work have you done?
I have over 10 years of experience in e-commerce operations, fraud analysis, and technical support. I use tools like ServiceNow, Trello, and Google Workspace to process high-volume tasks and help international customers.
2. What are you good at?
I excel at cross-cultural communication, protecting businesses from fraud, and resolving complex technical issues quickly in remote work environments.
3. What specific traits make you a good employee?
I am an accurate, self-managed professional who respects time zones, follows guidelines perfectly, and masters new software platforms rapidly.