
I worked as customer service representative in Everise, ebay account, doing chats and emails for 3 months and been upscaled to voice after, then became a Training leader shortly. I stayed 9 months in Everise before I decided to move to Concentrix been there for 3 months as a fraud analyst handling credit cards concerns and possible fraud suspicious activities, I left concentrix because the workload for a fraud analyst does not match the offered salary. I am currently in Xfuture handling stores selling e-bikes, e-scooters and e-hoverboards. The reason I’m looking for a job while I am currently is I wanted to explore more of what I can do because I believe I was meant for greater things
Handled customer concerns for e-bike and e-scooter products, providing troubleshooting support for technical issues, parts, batteries, charging systems, error codes, and product replacements while ensuring timely and accurate resolutions.
Monitored credit card transactions to identify and investigate suspicious or potentially fraudulent activity, verified customer and transaction information, and took appropriate action to protect accounts while minimizing financial risk.
Handled customer inquiries regarding orders, refunds, returns, payments, account concerns, and delivery issues while providing efficient resolutions and maintaining a high level of customer satisfaction.