About Me

• Expected Salary (PHP/mo): 35,000.00 ≈ $3.49/hr USD (approx.)
• Employment Hours Wanted: full-time
• Internet Speed (Mbps): 314 Mbps down/310 Mbps upload ✓ verified
• English Level: Good English (self-rated)

Profile Summary

I have over nine years of experience in Customer Service and Operations, supporting customers and resolving concerns across three different accounts and multiple platforms including Voice, Chat, and Email. In my most recent role as a Supervisor, I led and developed a team of 15—monitoring performance, coaching agents, and ensuring customer issues were resolved while consistently meeting goals and quality standards. I’m detail‑oriented, organized, and follow processes accurately, and I communicate well with customers. I’m a fast learner, work well with minimal supervision, and take full ownership of the quality of my work. My previous manager valued my reliability, especially my punctuality and consistency.