About Me

• Expected Salary (PHP/mo): 37000 ≈ $3.69/hr USD (approx.)
• Employment Hours Wanted: either
• English Level: Fluent English (self-rated)

Profile Summary

I worked for an e-commerce retail and customer service for 6 years, handling high risk client retention, customer service, billing discrepancy and Upselling. Our main tools are Salesforce, Excel ( for documentation), Outlook, Microsoft Teams, Microsoft Office and CRM.
Within 6 years I became a team leader/supervisor handling 20 employees, My main responsibilities are making sure Agents are hitting daily KPI’s, Managing SLA’s, Coaching, Accurate Reporting, enforcing Strict PCI compliance and Attending Weekly and Monthly Review with Owner of the company.