About Me

• ✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
• Expected Salary (PHP/mo): 35000 ≈ $3.49/hr USD (approx.)
• Employment Hours Wanted: part-time
• English Level: Fluent English (self-rated)

Profile Summary

I worked as a healthcare VA for 3 years, starting as an outbound caller, contacting almost 100 facilities and pharmacies on a daily basis via RingCentral then got promoted as assistant lead after a year, which involved managing a mini-team, assigning calls to agents/callers, carefully checking call lists for final report and monitoring the mini-team’s overall productivity. I was again promote as a senior lead a year after, which involved managing a much bigger team, QA/case audits in TrackOps (CRM) to make sure finak reports submitted to clients were top-tier, coaching junior staff, and attending management meetings if needed.

I’m at my best with organizations skills, quality assurance, customer support and assistance.

I boast of my dependability that when I am tasked with something, I get the work done with utmost diligence even with lesser supervision – especially with less supervision, actually. I still have so much to learn but I am very willing to be trained.