• Lead global operations and data solutions functions supporting 76 client accounts across corporate, retail, commercial, manufacturing, and technology portfolios, ensuring consistent service delivery in a 24/7 environment. • Direct a centralized service hub in Manila and oversee cross-functional teams across Malaysia, Japan, China, Bratislava, and Charlotte, North Carolina, driving operational alignment and business continuity across multiple regions. • Manage and develop teams of up to 72 professionals, strengthening workforce performance, increasing service
reliability, and maintaining client satisfaction across global operations. • Lead a team of 6 Data Analysts supporting EMEA and AMS regions, delivering actionable business intelligence that
enables Solutions Architects to build data-driven pricing models and client solutions. • Consolidate and analyze large datasets from multiple business lines, improving reporting accuracy and supporting
strategic decisions that maximize profitability and operational efficiency. • Streamline work order management, facilities coordination, and shared services processes, reducing operational
bottlenecks and improving response times for facilities and maintenance requests. • Partner with senior stakeholders to identify operational gaps, implement process improvements, and enhance service
delivery across global portfolios. • Spearhead workforce planning, resource allocation, and capacity management initiatives to optimize staffing levels and
support business growth. • Develop reporting frameworks and performance metrics that improve visibility into operational performance, enabling
proactive decision-making and continuous improvement.
• Drive cross-regional collaboration between operations, facilities, and solutions teams, ensuring consistent execution of
client requirements and service level commitments.

Managed inbound and outbound corporate account support, handling customer inquiries, warranty claims, and service
cases while ensuring timely resolution and adherence to SLAs. • Strengthened customer retention by administering lifetime warranty programs and proactively resolving account issues,
improving long-term client loyalty and satisfaction. • Partnered with corporate clients and internal teams to resolve complex product and service concerns, improving
escalation handling and overall customer experience. • Maintained accurate account records and case documentation, ensuring data integrity, compliance, and support for
operational reporting.

Handled multiple corporate and retail accounts, processing sales invoices, refunds, and returns while ensuring accuracy
and compliance with billing and financial procedures. • Managed customer support requests via email and chat using Zendesk ticketing system, resolving issues efficiently and
maintaining service level agreements. • Supported end-to-end case resolution by coordinating with internal teams to address billing discrepancies and
customer concerns, improving response time and customer satisfaction. • Maintained accurate transaction records and case documentation, ensuring data integrity and supporting audit and
reporting requirements.