About Me

• Expected Salary (PHP/mo): 40000 ≈ $3.99/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

I have over 10 years of experience in customer service, account management, client support, onboarding, sales, and team leadership. My background includes assisting clients and agents with onboarding, reviewing documents, updating records, managing accounts, coordinating staffing needs, handling customer concerns, and maintaining strong client relationships. I also have experience in appointment setting, lead generation, follow-ups, collections, and account resolution. In leadership roles, I have supervised and coached team members, handled escalations, and monitored team performance and productivity. I am also experienced in using tools such as HubSpot, SkySlope, Slack, and Fuze.