About Me

• ✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
• Expected Salary (PHP/mo): 45000 ≈ $4.48/hr USD (approx.)
• Employment Hours Wanted: part-time
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience
Energy Broker (Part-Time) | Australian Utilities: Managed client energy accounts, negotiated plans, and evaluated utility options for Australian market customers.
Energy Specialist | Monster Group (2+ Years): Managed Australian residential and commercial electricity accounts, provided account solutions, and maintained high customer satisfaction ratings.
Healthcare Customer Service Representative | Workers’ Compensation (2+ Years): Assisted healthcare providers and injured workers with workers’ compensation claims, navigated complex claim statuses, and strictly enforced HIPAA compliance to protect sensitive patient medical data.
Skills:
Workers’ compensation claim navigation
Australian energy market utility management
Strict HIPAA compliance and medical data privacy
Inbound and outbound customer service
Account management and conflict resolution
Tools
Customer Relationship Management (CRM) platforms
Telephony and call center software (e.g., Avaya, RingCentral, or similar)
Enterprise billing and account lookup systems
Microsoft Office Suite (Excel, Word, SpreedSheet)
Professional Traits
Punctual & Dependable: I prioritize consistent attendance and take ownership of my shift commitments to ensure seamless service delivery.
Process-Driven: I strictly follow established protocols and directions, which is critical when handling regulatory standards like HIPAA or Australian compliance laws.
Adaptable Learner: I actively seek opportunities to expand my skill set, allowing me to transition smoothly between distinct industries like US healthcare and Australian utilities.