About Me

• Expected Salary (PHP/mo): 30000 ≈ $2.99/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

1. What work have you done?
Technical Support Representative – Assisted customers with technical issues, troubleshooting, account concerns, and service-related problems.
Financial/Technical Support Representative – Handled billing concerns, account reconciliation, invoices, receivables, and customer transactions.
Customer Service Representative – Managed high-volume calls, resolved customer concerns, and provided quality customer service.
Team Leader – Led teams, monitored performance, coached employees, handled escalations, and helped improve KPIs.
Quality Analyst / SME – Reviewed customer interactions, provided coaching, and ensured compliance with quality standards.
Workforce/Intraday Support – Monitored staffing and real-time performance to help maintain service levels.
Tools: QuickBooks, CRM systems, Microsoft Office, Google Workspace, communication and ticketing platforms.

2. What are you good at?

I’m good at customer service, problem-solving, communication, troubleshooting, and handling challenging situations professionally. I also learn new tools and processes quickly.

3. What specific traits make you a good employee?

I’m reliable, punctual, responsible, and committed to doing my work properly. I follow directions, take feedback positively, and I’m always eager to learn and improve.