About Me

• Expected Salary (PHP/mo): 52000 ≈ $5.18/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)
• Tools & Software: Zendesk, Notion, Trello, Spreadsheet, Miro, chatGpt, Gemini AI, Google docs, AC3, CSC, Lexis nexis, soft avaya, Sawgrass, SalesForce, Genysis

Profile Summary

Customer Service Representative — Amazon 2022 – 2024
• Delivered customer support across inbound calls, live chat, and email channels.
• Addressed customer concerns with clear, accurate information and effective step-by-step solutions.
• Resolved issues efficiently while maintaining professionalism, empathy, and attention to detail.

Operations Specialist / Email Management 2025 – Present
• Manage user inquiries through Zendesk, troubleshooting concerns and delivering timely, accurate resolutions.
• Monitor CSAT and SLA performance to uphold consistent service quality standards.
• Coordinate daily tasks via Trello and maintain organized helpdesk and Notion documentation.
• Ensure all support processes align with established Standard Operating Procedures (SOPs).