About Me

• Expected Salary (PHP/mo): 35000 ≈ $3.49/hr USD (approx.)
• Employment Hours Wanted: full-time
• Internet Speed (Mbps): 200 mbps ✓ verified
• English Level: Good English (self-rated)
• Tools & Software: Platforms: ServiceNow, Clarify CRM, Jungheinrich JUDIT/JETI Systems: Windows 10/11, Microsoft 365, Outlook, Teams /Google Meet/Calendar Support Areas: POS Systems, IPTV, V-DSL, IP Telephony, Satellite TV and Internet, Communications, VPN

Profile Summary

Previously as Advisor 1 – Technical Support supporting the McDonald’s RTS account at Concentrix (with ATOS IT Inc.), I manage 150–250 tickets per shift while maintaining a 90% quality assurance score, requiring consistent attention to detail, accurate case documentation, and disciplined tracking of key performance indicators across a network of over 10,000 restaurant locations. This experience has sharpened my ability to interpret operational data, identify trends in recurring issues, and report findings clearly to both technical and non-technical stakeholders. I also worked for SPI Global and Teleperformance Philippines in my earlier years as a BPO call center agent handling US accounts such as AT&T and DISH.
Earlier in my career as Inventory/Aftersales Coordinator at JUNGHEINRICH-Boeing MHC, I prepared inventory reports and spare parts forecasts, maintained historical equipment profiles for clients nationwide, and reported directly to both the Service Manager and the Finance and Operations Director. This role required me to compile and reconcile data from multiple sources, maintain First-In-First-Out records, and produce recommendations that supported both operational and financial decision-making – skills I see as directly relevant to a Reports Analyst position.
I am comfortable working with systems such as ServiceNow, Clarify CRM, and Microsoft 365, and I have experience using AI-assisted platforms to support documentation and analysis tasks. I am confident that my combination of analytical thinking, reporting experience, and strong communication skills would allow me to contribute effectively to your team.