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Alma Ruba Fernandez Customer Service Virtual Assistant

Customer Service VA

About Me

CategoryCustomer Service & Chat Support
  • Expected Salary (PHP/mo): 40000 ≈ $3.99/hr USD (approx.)
  • Employment Hours Wanted: full-time
  • English Level: Fluent English (self-rated)

Profile Summary

1. What work have you done?

* Customer Service Representative with experience assisting customers and resolving concerns.
* Handled customer inquiries through email, chat, and other communication channels.
* Assisted with orders, account concerns, follow-ups, and issue resolution.
* Used tools such as **Slack, CRM systems, email platforms, and customer support tools**.
* Experienced in working in a fast-paced environment while maintaining good customer service.

2. What are you good at?

* Clear and professional communication
* Customer service and problem-solving
* Handling multiple tasks and priorities
* Attention to detail
* Following procedures and instructions
* Building positive relationships with customers
* Learning new tools and processes quickly
* Staying organized and meeting deadlines

3. What specific traits make you a good employee?

*Reliable: I take my responsibilities seriously and can be counted on to complete my work.
*Punctual: I value being on time and prepared for every shift.
*Responsible: I follow instructions carefully and make sure tasks are completed correctly.
*Eager to learn: I am open to feedback and willing to learn new skills, systems, and processes.
*Hardworking: I stay focused and give my best effort even when work becomes challenging.
*Adaptable: I can adjust to changes and new responsibilities while maintaining a positive attitude.