About Me

• Expected Salary (PHP/mo): 50000 ≈ $4.98/hr USD (approx.)
• Employment Hours Wanted: either
• English Level: Fluent English (self-rated)

Profile Summary

In my last role, I used RingCentral and AdvanceMD to manage inbound calls, text messages, patient inquiries, and follow-ups. In my previous role as a Medical Virtual Assistant and Receptionist, I regularly communicated with patients through phone and messaging platforms, answered their questions, documented interactions, and made sure their concerns were addressed promptly. While I have not used Klara specifically, I am comfortable learning new communication platforms and can adapt quickly. With 15 years of call center experience, I have developed strong skills in managing patient messages, voicemails, follow-ups, and accurate documentation while maintaining patient privacy and professionalism.

In my previous healthcare and customer service roles, I often handled a high volume of calls, messages, and patient inquiries. I stayed organized by first identifying the type and urgency of each request. Urgent concerns were prioritized, while routine questions, appointment requests, billing concerns, and follow-ups were categorized accordingly. I handled requests that I could resolve directly and routed more complex or specialized concerns to the appropriate provider, department, or team. I also documented each interaction clearly and followed up when needed to make sure nothing was missed. This approach helped me manage a busy workload while still providing timely and professional support.