About Me

• Expected Salary (PHP/mo): 45,000.00 ≈ $4.48/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

I have over 14 years of experience in the BPO industry, including 9.3 years as a Quality Auditor. My background covers patient care coordination, insurance verification, sales support, upselling, and team coaching, giving me a strong foundation in both customer service and leadership. I am skilled in healthcare coordination, quality assurance, process improvement, documentation, and effective communication. I am proficient with tools such as EMR/EHR systems, insurance portals, billing software, CRM platforms like Salesforce and ServiceNow, Google Workspace, Microsoft Office Suite, QA analytics tools such as Nexidia, and collaboration platforms including Slack, Teams, and Zoom. Employers can rely on me because I am consistent, punctual, and detail‑oriented. I follow directions carefully, adapt quickly to new processes, and am eager to learn and grow. I value teamwork and strive to create a supportive environment where colleagues can perform at their best.