Gina – Customer Service Virtual Assistant

About Me

CategoryCustomer Service & Chat Support

✓ Artificial Intelligence Verified — completed the StaffCastle artificial intelligence training; work reviewed by me
Hours wanted: Full-Time
Internet Speed (Mbps): 47 mbps (speed test submitted)
English Level: Good English (self-rated)
Tools & Software: Chatgpt

Profile Summary

* **Work Experience:** Customer service experience in both BPO and non-BPO roles, including handling customer inquiries and providing support.

* **Customer Service Skills:** Strong communication, active listening, problem-solving, patience, and empathy.

* **Technical Skills and Tools:** Familiar with customer service systems and basic computer applications. Experience using GDS/Amadeus and other account-related tools.

* **Reliable and Responsible:** I take my responsibilities seriously and make sure to complete my tasks properly.

* **Punctual:** I value time and make an effort to always arrive on time and be ready for work.

* **Able to Follow Instructions:** I listen carefully, follow company procedures, and ask questions when clarification is needed.

* **Eager to Learn:** I am open to learning new skills, tools, and processes to improve my performance.

* **Adaptable:** I can adjust to changes and work effectively in different situations.

* **Positive Attitude:** I remain professional, respectful, and willing to help even in challenging situations.

Education

Undergraduate at AMA College

Jun 2001 – Oct 2004

Experience

Travel Associates

IGT Solutions

Nov 2024 – Aug 2026

Assist customers with flight, hotel, and car reservations.
Process new bookings, cancellations, and reservation modifications.
Verify customer details and booking information.
Provide accurate information and solutions based on the customer’s needs.
Handle customer concerns professionally and ensure a positive experience.
Teller

Mawarid Exchange

Jan 2016 – May 2020

Process Western Union money transfers and bank-to-bank transactions.
Handle and process different foreign currencies.
Manage the branch’s main cash and ensure accurate cash handling.
Verify transactions and customer information to maintain accuracy and security.
Provide friendly and professional service to customers.
Maintain proper records and documentation for all transactions.
Telephone Operator/ Receptionist

Perfetti Van Melle

Jan 2000 – Jan 2002

Answer telephone calls and respond to customer and employee inquiries.
Assist the HR department with payroll preparation and related tasks.
Monitor and record employees’ time-in and time-out.
Maintain and update employee attendance records.
Monitor office supplies and manage stock inventory.
Assist with administrative tasks and ensure accurate record-keeping.