
10+ years of administrative experience supporting daily business operations, documentation, data entry, email management, scheduling, and stakeholder coordination.
Team Leadership – Guided and supported team members, monitored productivity and quality, handled escalations, provided coaching, and helped ensure daily targets and deadlines were met.
Accounts Payable & Receivable – Experienced in invoice processing, billing review, discrepancy checking, account follow-ups, and maintaining accurate financial records.
Australian Healthcare / Support at Home – Experience supporting billing and accounts processes, reviewing invoices, checking funding and service information, and coordinating with care partners and internal teams.
Property Management – Supported Property Managers with maintenance coordination, work orders, inspections, tenant and contractor communication, leases, tenancy documentation, and compliance-related administration.
Executive & Administrative Support – Managed schedules, correspondence, records, documentation, follow-ups, and various administrative tasks to support managers and business operations.
Customer Service – Experienced in handling customer enquiries, billing concerns, account issues, adjustments, troubleshooting, and escalations while maintaining professional communication.
Revenue Recovery & Collections – Supported outstanding account follow-ups, investigated billing issues, resolved discrepancies, and coordinated with stakeholders to help recover outstanding amounts.
Accounting & Business Systems – Experience with Xero, MYOB, CRM platforms, Microsoft Word, Excel, and Outlook.
Remote/Outsourcing Experience – Comfortable working independently in a remote environment, managing multiple priorities, meeting deadlines, and communicating proactively with clients and internal teams.