About Me

• Expected Salary (PHP/mo): 48000 ≈ $4.78/hr USD (approx.)
• Employment Hours Wanted: either
• English Level: Fluent English (self-rated)

Profile Summary

I worked as an Appointment Setter / Administrative Assistant: Scheduled inspection appointments, optimized daily inspector routes using mapping tools, managed calendars in ISN, and dispatched pre-inspection agreements and reminder emails. Handled lead generation, skip tracing, cold calling, comparative market analysis, and CRM data entry.

Customer Service & Technical Support Representative: Provided over 11 years of technical support and customer care for major telecom and technology brands (including Microsoft, Linksys, T-Mobile, and Spectrum), handling billing disputes, network troubleshooting, and complex customer inquiries.

Tasks & Skills

Appointment scheduling and calendar management
Route optimization and daily scheduling logistics
Lead sourcing, skip tracing, and cold calling
CRM data entry and record maintenance
Inbound and outbound phone, email, and chat communication
Technical support and hardware/software troubleshooting

Tools Used

CRMs & Management: Inspection Support Network (ISN), Podio
Communication & Support: Central Aircall, CallRail, Zoom, Gmail
Productivity & Routing: Google Workspace (Docs, Sheets, Maps), Badger
Design & Social Media: Canva, LinkedIn, Facebook, Instagram

2. What are you good at?

Workflow Organization: Exceptional at managing dynamic calendars, streamlining inspector routes, and maintaining organized databases so operations run smoothly.
Client & Customer Relations: Proficient at clear, professional communication across phone, email, and chat, whether resolving technical issues or addressing client inquiries.
Data & Research: Skilled at gathering leads, executing skip-tracing, analyzing real estate market comparables, and maintaining accurate reports.
Problem-Solving: Equipped with over a decade of technical troubleshooting experience to quickly resolve hardware, software, and administrative bottlenecks.

3. What specific traits make you a good employee?

Consistent Reliability: I show up every single day ready to work, take full ownership of my assigned tasks, and deliver dependable support without needing constant supervision.
Punctuality: I respect time and deadlines. I arrive early for shifts and consistently complete daily goals on or ahead of schedule.
Strong Coachability: I listen carefully, follow instructions to the letter, and follow team protocols to maintain quality standards.
Eagerness to Learn: I am adaptable, quick to pick up new tools or processes, and actively look for ways to improve my skills to better serve the team.