About Me

• Expected Salary (PHP/mo): 35000 ≈ $3.49/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

Here’s a simple breakdown based on your resume:

1. What work have I done?
– Appointment Setter / Customer Service Representative at Qualfon Philippines Inc. (Oct 2023–Present) — handled 100–150+ outbound calls and 10–20 inbound calls daily
– Scheduled end-of-lease vehicle inspections for clients of major financing partners (Audi, Ford, Volkswagen)
– Coordinated with a third-party vendor to confirm appointments and resolve scheduling conflicts
– Kept accurate CRM records so call center and field teams could work smoothly together
– Worked as an Enumerator/Researcher at Silliman University (Jun–Jul 2023) — conducted household interviews and surveys, recorded field data for a water consumption study
Tools I use:
– Genesys Cloud
– Avaya
– Livebox
– Google Workspace
– Microsoft 365

2. What am I good at?
– Handling high call volumes without losing accuracy or professionalism
– Scheduling and coordinating appointments across multiple teams and vendors
– Managing CRM systems, data entry, and documentation
– Customer retention, resolving complaints, and handling escalations
– Working across phone, chat, and email support
– Collaborating with technical, field, and specialized support teams

3. What traits make me a good employee?
– Reliable — I show up consistently and manage high call volumes every day without missing my targets
– Punctual — I take attendance seriously and don’t make my team wait on me
– Fast learner — I picked up new CRM tools and workflows quickly when I started this role
– Follows directions well — I stick to scripts, policies, and procedures, especially when handling sensitive accounts like vehicle financing
– Professional under pressure — I stay calm and courteous even during high call volume or difficult conversations
– Team player — I work well with call center staff, field teams, and vendors to get the job done