
I have worked as a customer service representative for almost 6 years. Of which I was able to assist customers, providers, members and some clients in BPO setting.
I am good at assisting either customers or patients over the phone and setting an appointment or scheduling.
I can say I am a fast learner and can work without supervision.
Additionally, I am good in initiating Prior Authorization, checking benefits and eligibility. I have knowledge using ECW, CCA, Availity, AEB, Airpay, Temtech and providers portal.