About Me

• Expected Salary (PHP/mo): 40000 ≈ $3.99/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

I am a customer service and support professional with over 10 years of experience in customer service, technical support, sales, training, and virtual assistance.

Throughout my career, I have had the opportunity to work in various customer-facing and support roles, which has allowed me to develop a strong and well-rounded understanding of customer experience and business operations. I have worked as a Customer Service Representative, Subject Matter Expert, Senior Agent, Trainer, Real Estate Virtual Assistant, and most recently, in Chat and Email Support.
In my recent experience, I have been responsible for handling customer concerns through chat and email, monitoring and tracking orders, assisting with returns and refunds, and ensuring that customers receive accurate and timely resolutions. I also have experience working with MLS, CRM, and transaction management systems, which strengthened my ability to manage information efficiently and support business processes.

One of my key strengths is my ability to communicate professionally and effectively with different types of customers. I am comfortable handling challenging situations, identifying the root cause of a concern, and providing appropriate solutions while maintaining a positive customer experience. My previous experience as a Senior Agent and Trainer also helped me develop strong leadership, coaching, and problem-solving skills.

I consider myself a dependable, adaptable, and results-oriented professional. I am always willing to learn new systems and processes, take on new responsibilities, and continuously improve the way I work.

At this point in my career, I am looking for an opportunity where I can leverage my extensive customer service and support experience, contribute meaningful value to the organization, and continue growing professionally. I am confident that my experience, work ethic, and commitment to delivering quality service would allow me to be a strong addition to your team.