About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Work Experience:

Customer Service Representative in the hospitality industry, handling inquiries, managing bookings, processing reservation changes, and resolving service issues.
Virtual Assistant responsible for email management, scheduling, data entry, organizing digital files, and supporting team tasks through online research and coordination.
Provided customer support via phone, email, and chat, ensuring high customer satisfaction.
Used tools like MS Office, Google Workspace, Zoom, Microsoft Teams, and Slack.

Skills:

Excellent communication and client coordination
Strong organizational and data management skills
Problem-solving and troubleshooting
Ability to follow instructions and meet deadlines
Detail-oriented with accurate record-keeping

Tools Used:

MS Office (Word, Excel, PowerPoint)
Google Workspace (Gmail, Drive, Docs)
Video conferencing tools (Zoom, Microsoft Teams, Slack)
Task management tools like Trello

Traits Employers Value:

Reliable and dependable
Punctual and always on time
Willing to learn and adapt quickly
Follows directions carefully
Dedicated and committed to quality work
Professional and respectful in communication