About Me

• Hours wanted: Full-Time
• English Level: Fluent English (self-rated)

Profile Summary

Customer Service & Support:
Handled a high volume of customer inquiries via telephone.
Delivered exceptional and empathetic service to resolve customer concerns.
Maintained and updated customer contact information.
Account Management & Maintenance:
Managed customer debit card and checking account activities.
Processed the closing of accounts and ordered new/replacement debit and ATM cards.
Assisted customers with balance inquiries and transaction history.
Financial Transactions & Dispute Resolution:
Initiated and processed disputes for unauthorized or incorrect charges.
Placed stop payments on specific transactions.
Provided customers with copies of account statements upon request.
Handling also Installement loans for Vehicle and watercrafts.
Accepts payments, account maintenance such as updating customers profiles, request for statement, pass a payments, request for a title transfer/ state to state transfer, lien release request , statements locating missing payments and etc.