About Me

• Expected Salary (PHP/mo): 45,000 ≈ $4.48/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

Profile Summary

PROFESSIONAL SUMMARY

Customer Service and Technical Support professional with BPO experience in healthcare, telecommunications, technical support, sales, appointment setting, and virtual assistance. Experienced in handling inbound and outbound calls, customer inquiries, troubleshooting, appointment scheduling, insurance-related concerns, data entry, documentation, and issue resolution. Strong ability to manage multiple tasks and communication channels while maintaining accuracy, confidentiality, and excellent customer service. Highly adaptable, detail-oriented, organized, self-motivated, and reliable, with proven ability to work independently in remote and fast-paced environments. Quick to learn new CRM, ticketing, scheduling, communication, and healthcare systems and committed to delivering efficient, professional, and customer-focused support.
Customer Service

Customer Support
Technical Support
Healthcare BPO
Virtual Assistance
Appointment Scheduling
Appointment Setting
Insurance Support
Patient Support
Inbound and Outbound Calls
Email and Chat Support
CRM Management
Ticket Management
Data Entry
Documentation
Calendar Management
Troubleshooting
Problem Solving
Conflict Resolution
Multitasking
Time Management
Communication Skills
Active Listening
Customer Relationship Management
Remote Work / Work From Home
Quality Assurance
Confidentiality and Data Privacy
Microsoft Office
Adaptability
Attention to Detail
Reliability
Teamwork
Independent Work
Fast Learner