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Diane Jane Olaguer Avila Customer Service Virtual Assistant

About Me

CategoryCustomer Service & Chat Support
  • Expected Salary (PHP/mo): 30000 ≈ $2.99/hr USD (approx.)
  • Employment Hours Wanted: full-time
  • Internet Speed (Mbps): 15 mbps down/122 mbps up ✓ verified
  • English Level: Good English (self-rated)
  • Tools & Software: Canva, capcut, gohighlevel, chatgpt

I have handled direct messaging, client outreach, and lead follow-up across multiple roles — including freelance sales, customer service, and hospitality support — focusing on friendly, clear, and persuasive communication to convert inquiries into confirmed appointments or deals.

Offers & Promotions I Managed:

– Promoted used car listings (Bicol Secondhand Cars): presented vehicle details, pricing, flexible payment terms, free inspection, viewing arrangements, and limited-time price adjustments.
– Hotel & tourism offers: room packages, discount rates, inclusive amenities, and special promos for events or group bookings.
– Customer service / BPO: assisted with product information, order processing, upselling related items, and service plans tailored to customer needs.

Appointments Booked:

– In car sales: consistently booked 15–25+ viewing or consultation appointments monthly, with a steady conversion rate from message leads to actual inquiries and sales discussions.
– In hospitality & events: handled scheduling for room reservations, site visits, and function bookings — often coordinating 10–20+ confirmed appointments monthly while managing inquiries and follow-ups.

Go High Level Experience:

– I have used Go High Level (GHL) for sending and managing messages, setting up follow-up sequences, replying to leads, and tracking conversation history — via direct messages, SMS, and email workflows.
– I am comfortable navigating its interface, sending personalized messages, organizing contact lists, and reviewing basic campaign/appointment data. I can learn advanced features quickly as needed.

Other strengths:

– Skilled in English, Tagalog, and Bicol — able to connect with local and national clients.
– Experienced in fast-paced environments, following up promptly, and keeping records organized.
– Adaptable to new tools and systems; I can easily apply my messaging skills to your platform and workflows.

Education

  • Diploma at Mariners Polytechnic Colleges

    Jun 2013 – Apr 2021
  • Ateneo de Naga University

    Jun 2011 – Apr 2012
  • Diploma at University of Nueva Caceres

    Jun 2007 – Apr 2011
  • Elementary Diploma at University of Nueva Caceres

    Jun 2001 – Apr 2007

Experience