About Me

• Expected Salary (PHP/mo): 25000 ≈ $2.49/hr USD (approx.)
• Employment Hours Wanted: full-time
• English Level: Fluent English (self-rated)

I have more than 12 years of experience in the BPO industry with expertise in customer service, fintech, banking, and technical support divisions.

Proficient in email and chat support, account management, payment issues, connecting with the bank, KYC, refund processing, and troubleshooting.

Strong knowledge and expertise in utilizing CRM like Salesforce, Zendesk, and Mission Control.

Highly dependable, reliable, and trustworthy professional with a strong commitment to customer service excellence.

Adaptable to different environments with the ability to work well under pressure.

Quick learner with good observation and comprehension skills. Always willing to learn and follow instructions.

Good sense of responsibility, patient, and highly organized. Able to handle multiple tasks and clients with precision and utmost professionalism.

Excellent interpersonal and problem-solving skills with a customer-centric attitude.